Analisis Kepuasan Pelanggan terhadap Pelayanan Petugas Transjakarta
DOI:
https://doi.org/10.61132/globe.v2i3.373Keywords:
Transjakarta, customer satisfaction, service quality, officerAbstract
Efficient and high quality public transportation is an important factor in overcoming traffic congestion problems in metropolitan areas. Transjakarta, as one of the largest mass transit systems in Indonesia, plays a key role in providing reliable transportation services for the people of Jakarta. Customer satisfaction with Transjakarta officer services is a crucial factor in ensuring the success and sustainability of this system. This research aims to analyze the level of customer satisfaction with the quality of service provided by Transjakarta officers. By using quantitative methods and collecting primary data through online questionnaires as well as secondary data from related sources, this research evaluates various aspects of service, such as friendliness, speed of response, and clarity of information provided by officers. The results of this analysis are expected to provide valuable insights for Transjakarta in identifying areas that require improvement and devising strategies to increase overall customer satisfaction, thereby maintaining loyalty and competitiveness in the public transportation industry.
References
Al Muharrir, K., Shafwan, N., Saputra, T. A., & Sahara, S. (2023). Strategi peningkatan mutu dalam penggunaan transportasi darat. Jurnal Salome: Multidisipliner Keilmuan, 1(3), 153-159.
Ayuningtias, M. D., Putri, R. R., & Sahara, S. (2023). Pengaruh tingkat kualitas pelayanan oleh petugas dalam transportasi umum Transjakarta. Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis, 2(2), 188-197.
Dewanti, T. M., Kustiawan, T., Kurniawan, F. A., & Sahara, S. (2023). Pengaruh persepsi kualitas pengguna Transjakarta pada rute Manggarai-Blok M. OPTIMAL Jurnal Ekonomi dan Manajemen, 3(2), 01-06.
Habel, R. H., Romadhon, M. A., Putri, M. A., & Sahara, S. (2023). Analisis tingkat kualitas pelayanan pelanggan KRL Commuterline Jabodetabek. MIMBAR ADMINISTRASI FISIP UNTAG Semarang, 20(1), 161–171.
Nurjanah, A., Wulandari, Y. P., Aulia, R. R., & Sahara, S. (2023). Pengaruh kualitas, fasilitas, dan harga terhadap kepuasan pelanggan pengiriman Shopee Express di kalangan mahasiswa. Journal of Business, Finance, and Economics (JBFE), 4(1), 143-156.
Pristanto, A., Lauren, O. T., Aryani, D., & Sahara, S. (2023). Analisis kepuasan pelanggan terhadap fasilitas yang disediakan oleh pihak Transjakarta. Jurnal Manajemen Riset Inovasi, 1(3), 09-17.
Sahara, S., & Ferdiansyah, A. (2023). Pengaruh keamanan halte TransJakarta terhadap kenyamanan pelanggan bus TransJakarta (Studi penelitian halte UNJ). Innovative: Journal of Social Science Research, 3(6), 7806-7814.
Sahara, S., & Yuliana, D. (2021). Analisis tingkat kepuasan pelanggan dalam penerapan sistem boarding pass di gate keberangkatan terminal terpadu Pulo Geban. LOGISTIK, 14(1), 44-56.
Veronika, M. M., & Pontan, D. (2019). Identifikasi tingkat faktor kepuasan pengguna halte TransJakarta. Prosiding Seminar Intelektual Muda, 1(1).
Yudhistira, K., Faturrahman, R., Rizki, M. F., & Sahara, S. (2023). Analisis kualitas layanan, persepsi harga dan fasilitas pelanggan MRT terhadap kepuasan pelanggan. Jurnal Manajemen Riset Inovasi, 1(3), 18-30.
Yudhistira, K., Faturrahman, R., Rizki, M. F., & Sahara, S. (2023). Analisis kualitas layanan, persepsi harga dan fasilitas pelanggan MRT terhadap kepuasan pelanggan. Jurnal Manajemen Riset Inovasi, 1(3), 13220.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 Globe: Publikasi Ilmu Teknik, Teknologi Kebumian, Ilmu Perkapalan
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
